The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
GBP 25 per day
Luggage storage
24-hour services
24-hour reception
General
No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Lift
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Services
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Spa & Leisure
Live entertainment
Leisure/ TV room
Room features
Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Curtains
Show more
Location
3 Thomas Steers Way,
Liverpool,
United Kingdom,
L1 8LW,
Merseyside
Map view
street view
3 Thomas Steers Way,
Liverpool,
United Kingdom,
L1 8LW,
Merseyside
City landmarks
Church
Liverpool Cathedral
1.5
km
Museum
Museum of Liverpool
620 m
Royal Liver Assurance Pier Head
Royal Liver Building
870 m
Museum
World Museum
1.1
km
Gallery
Walker Art Gallery
1.2
km
Harbour
Pier Head
800 m
Event hall
St George's Hall Liverpool
1.3
km
Museum
Western Approaches Museum
1.2
km
Gallery
Fact
940 m
Art object
Beatles Statue
1.0
km
LiverpoolEngland
Concert Square
740 m
Event hall
M&S Bank Arena Liverpool
770 m
Bold Street
760 m
Library
Liverpool Central Library
1.1
km
Keel Walk Next to Liverpool Arena and the historic Albert Dock.
The Wheel of Liverpool
670 m
Shopping Area
Metquarter
610 m
Event hall
Exhibition Centre Liverpool
1.1
km
Tower
St Johns Beacon
780 m
Church
Metropolitan Cathedral of Christ the King Liverpool
1.7
km
Nearby
Harbour
Royal Albert Dock Liverpool
260 m
Mall
The Cavern Club
560 m
Museum
The Beatles Story
520 m
Museum
Merseyside Maritime Museum
430 m
Albert Dock
Tate Liverpool
420 m
Museum
International Slavery Museum
390 m
Mall
Liverpool ONE
320 m
LiverpoolEngland
Mathew Street
580 m
9 Albert Dock
The Piermaster's House
410 m
Park
Chavasse Park
310 m
Art object
Eleanor Rigby Statue
520 m
Restaurants
PIMA bar at the Hilton Liverpool
40 m
3 Thomas Steers Way
Liverpool Bierkeller
70 m
6 Thomas Steers Way
Shooters Bar
80 m
6 Thomas Steers Way
Starbucks
170 m
2 Thomas Steers Way Unit P28
Gusto Liverpool
220 m
Unit 1-5 Edward Pavilion Albert Dock
George's Great British Kitchen
280 m
Paradise Street Unit 1 Chancery House
TGI Fridays
210 m
14 Paradise Street Liverpool One
Cote Bistro
310 m
51 Paradise Street
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Great Location
Fantastic View
Poor Breakfast
Smallish Bathroom
8.0/10
Great
Rooms
8.4
Location
9.2
Service
8.2
Dining
7.0
Guest reviews
8.0/10
based on 18 reviews
4/5
based on 3885 reviews
8.0
8.0/10 based on 4976 reviews
#48 of 117 hotels in Liverpool based on Tripadvisor
Alan
United Kingdom,
May
2024
8.2/10
The hotel offers amazing views of Albert Dock, with very personable service from friendly staff. The location is convenient, within a short walk of the town center. The dining experience is included in the rate but served on cold plates. The facilities are well-maintained and enjoyable.
Rooms
8.0
The rooms provide a nice view of Albert Dock.
Service
9.0
I had a laugh with the receptionist and the staff were very helpful.
Location
8.0
The hotel is within a short walk of the town center.
Dining
7.0
The dining experience is included in our rate but served on cold plates.
Facilities
9.0
The facilities are well-maintained and enjoyable.
Doug
United States,
April
2024
9.0/10
I had a wonderful stay at the hotel! The rooms were fantastic, especially being on the 4th floor with great views of Albert Dock. The service was top-notch, with great customer care throughout my visit. The location couldn't have been better, right in Liverpool town center, making everything easily accessible. The dining experience was delightful with quality ingredients, although I would have preferred warmer plates. Overall, a great value for the money.
Rooms
9.0
The room with a large, comfortable bed was amazing, and the view from the 4th floor of the docks was breathtaking.
Service
9.0
The staff provided excellent customer care and service, ensuring all my requests from booking to check-in were met with a smile.
Location
10.0
The hotel's location in Liverpool town center was perfect, surrounded by everything I wanted to explore within a short walk.
Dining
8.0
The dining experience was lovely, with refined dishes and quality ingredients. However, the plates were served a bit cold.
Facilities
9.0
The facilities were top-notch, offering everything I needed for a comfortable stay.
Don
United States,
April
2024
8.4/10
I had a pleasant stay at the hotel, with clean and comfy rooms and friendly staff. The dining options were a bit limited, but the overall experience was enjoyable. The location was great, and the price was reasonable.
Rooms
9.0
I loved my room with an excellent view of the docks. It was clean and comfortable.
Service
8.0
The staff was very friendly and provided excellent service.
Location
9.0
The hotel is in a great area, within a short walk of the town center and near bars and restaurants.
Dining
7.0
The dining options were decent, but I wish there were more choices available.
Facilities
9.0
The facilities were well-maintained and provided everything I needed for a comfortable stay.
John
United Kingdom,
February
2024
8.6/10
The hotel offers a luxurious stay with fantastic views of the docks, a comfy king-sized bed, and a lovely bathroom. The service is top-notch with very personable staff. The location is ideal, close to everything you need, but the dining experience could be improved. Overall, a great choice for a comfortable and convenient stay.
Rooms
9.0
The rooms are beautifully appointed with stunning views of the docks, an extremely comfy king-sized bed, and a luxurious bathroom.
Service
9.0
The staff provided exceptional service with a personal touch, making the stay truly enjoyable.
Location
10.0
The hotel is perfectly situated near the town center, making it convenient to explore all the attractions and amenities.
Dining
7.0
The dining options are good, but could be more creative and varied to enhance the overall experience.
Facilities
8.0
The facilities are well-maintained and offer everything you need for a comfortable stay.
Helen
United Kingdom,
February
2024
8.2/10
The hotel offers the best view of the docks and a smallish bathroom with a bath but disappoints with a poor breakfast. The personal service from staff is outstanding.
Rooms
8.0
My room had a fantastic view of the docks and although the bathroom was small, it had a nice bath.
Service
9.0
I received very personable service from the staff who were incredibly helpful and friendly.
Location
9.0
The hotel is around everything we wanted to do, making it a perfect location for exploring the city.
Dining
7.0
The quality of ingredients in the food was impressive, but the cold plates were a downside.
Facilities
8.0
The hotel offers all necessary facilities for a comfortable stay.
Great Location
Poor Breakfast
Clifford
United Kingdom,
February
2024
6.6/10
I had a mixed experience at the hotel. The rooms offered the best view of the docks but had a bad shower and a smallish bathroom with a bath in between tables at breakfast. The service was not up to the mark, with some staff members being abrupt or making payment mistakes. However, the location was excellent, right in Liverpool town center. The dining experience had its ups and downs, as the food quality was good, but some items were served on cold plates. The facilities were decent overall.
Rooms
7.0
The rooms had the best view of the docks but had some issues like a bad shower and a smallish bathroom.
Service
5.0
The service was inconsistent, with some staff being abrupt. Payment methods were not handled smoothly.
Location
8.0
The hotel's location in Liverpool town center was ideal for exploring the city.
Dining
6.0
The dining experience had its moments with good quality ingredients, but some items were served on cold plates.
Facilities
7.0
The facilities were average and met basic needs during the stay.
Great location
Inconsistent service
Robert
United Kingdom,
January
2024
8.8/10
This hotel had some fantastic aspects like a massive king size bed, a luxurious bathroom, access to the executive lounge, and great views from the window. However, there were a few downsides that impacted my stay.
Rooms
9.0
The room was spacious and luxurious with a massive king size bed and a lovely bathroom. The access to the executive lounge was a nice bonus, and the views from the window were fantastic.
Service
9.0
The staff provided excellent customer care and service throughout my stay. They were very personable, helpful, and friendly, making my experience very pleasant. I appreciated their attentiveness and follow-up on my requests.
Location
9.0
The hotel is conveniently located in the city center, making it easy to access everything I wanted to do. It was also in a quiet area despite being in the city center, providing a peaceful stay.
Dining
8.0
The dining experience exceeded my expectations with quality ingredients and options for vegans. The fact that it was included in our rate was a great value. However, the serving on cold plates was a bit of a letdown.
Facilities
9.0
The hotel had excellent facilities that added to the overall experience. The facilities were modern and well-maintained, enhancing my stay.
Emma
United Kingdom,
December
2023
7.6/10
The hotel is situated in a prime location, near the city center and close to shopping areas, making it convenient for exploring. The rooms offer a great view and access to the executive lounge, with all the necessary amenities for a comfortable stay. However, the dining experience was not included, and some dishes were served on cold plates.
Rooms
9.0
The rooms provide a great view and access to the executive lounge, with all amenities available.
Service
7.0
I appreciated the very personable service from the staff who were helpful and friendly. However, there was an incident where a staff member was abrupt, which was disappointing given the usual high standard of service at Hilton hotels.
Location
8.0
The hotel is not too close to the center but still conveniently located, making it easy to access nearby attractions. Located in a quiet area, it offers a peaceful setting for relaxation.
Dining
6.0
The dining experience, while not included, offered quality ingredients. However, some dishes were served on cold plates.
Facilities
8.0
The hotel boasts great facilities for guests to enjoy during their stay.
Harry
United Kingdom,
December
2023
8.8/10
This hotel offers an incredible view over the docks and features an extremely comfy king-sized bed in the room. While the bathroom is on the smaller side, the picturesque view compensates for it. The service provided by the very personable staff was outstanding, making my stay even more pleasant.
Rooms
8.0
The room had the most amazing view over the docks and an extremely comfy king-sized bed.
Service
9.0
The staff was very personable and provided excellent service, making my stay even better.
Location
10.0
The hotel is located in the heart of Liverpool town center, just a short walk from all the attractions. It couldn't be more convenient for exploring the city.
Dining
8.0
The dining experience was delightful with quality ingredients used in the dishes provided.
Facilities
9.0
The facilities were top-notch, ensuring a comfortable and convenient stay.
Fred
United Kingdom,
October
2023
7.4/10
My stay at the hotel was a mix of positives and negatives. The room offered an excellent view and a large comfortable bed, but the service experience was a bit of a rollercoaster - from a staff member who was quiet abrupt and upset another staff member, to another who provided excellent customer care and service. The location was great, being in Liverpool town center, close to everything I wanted to do, but there were some dining limitations despite including options for vegans. The facilities were decent overall, but there were some areas that could use improvement.
Rooms
8.0
The room had a great view and a large comfortable bed.
Service
7.0
The service had its ups and downs, from a negative experience to an excellent customer care provider.
Location
9.0
The location was fantastic, being in the heart of Liverpool town center with easy access to all attractions.
Dining
6.0
The dining had its limitations despite offering options for vegans.
Facilities
7.0
The facilities were decent overall with room for improvement.
Gerald
United States,
October
2023
8.6/10
I couldn't have asked for a better stay! The hotel is perfectly located right by the bus station, making it super convenient. My room with a park view was luxurious and immaculately clean, plus the service from the team was top-notch. However, the dining experience left a bit to be desired as a vegan due to limited options. Overall, great value for money!
Rooms
9.0
My room with a park view was absolutely stunning and the bathroom felt so luxurious. The housekeeping kept everything spotless, and the window offered fantastic views.
Service
9.0
The staff was incredibly attentive and polite, exceeding my expectations. They couldn't do enough to ensure my comfort and were a pleasure to interact with.
Location
10.0
The hotel's location near the bus station was extremely convenient, putting me close to everything I wanted to explore in Liverpool. It doesn't get much better than this!
Dining
7.0
The dining experience was decent, with quality ingredients used, but as a vegan, I found the options slightly limited. The homemade desserts were a nice touch.
Facilities
8.0
The hotel's facilities were top-notch and added to the overall comfort of my stay. Everything was well-maintained and made my experience even more enjoyable.
clean
limited dining options
John
United Kingdom,
August
2023
8.6/10
I absolutely loved my stay at this hotel! The rooms were amazing, with access to the executive lounge which was great and had nice views, even with the air con on the coldest setting. The service was top-notch, with very personable staff who were always helpful and friendly, except for one incident that was quite abrupt and should not happen at a Hilton hotel. The location was perfect, right in Liverpool town centre and close to everything I wanted to do. The dining experience, although not included, offered quality ingredients and classic American dishes. Overall, a wonderful stay with a minor hiccup in the service.
Rooms
9.0
I had such a comfortable and enjoyable stay in the amazing rooms with access to the executive lounge and nice views.
Service
8.0
The service was excellent overall, with very personable staff who were always helpful and friendly, creating a welcoming atmosphere. Unfortunately, there was one incident of abrupt behavior that was not acceptable.
Location
10.0
The hotel's location in Liverpool town centre was perfect for me, allowing me to easily access all the important places and attractions. The proximity to the L1 bus station was incredibly convenient.
Dining
7.0
I enjoyed the dining experience with quality ingredients and classic American dishes, even though it was not included in the stay. A good option for those looking for tasty meals.
Facilities
9.0
The facilities at the hotel were impressive, providing everything needed for a comfortable and enjoyable stay.
amazing rooms
one incident of abrupt behavior
Kent
United States,
July
2023
9.0/10
My stay at the hotel was fantastic overall. The room had a stunning view of the waterfront and access to the executive lounge, which I found great. I enjoyed the views across the docks and the room had good facilities. The service was top-notch, with very personable and helpful staff, although one incident of a staff member being abrupt was not ideal. The location was perfect, within a short walk of the town center and near everything I wanted to do. The dining experience was excellent, with quality ingredients, although the plates were served cold. The facilities met all my needs during my stay.
Rooms
9.0
The room had a beautiful view of the waterfront and access to the executive lounge, which was fantastic. The views across the docks were stunning, and the room had good facilities.
Service
9.0
The service was excellent overall. The staff was very personable, attentive, and polite, always ready to assist. However, one incident of a staff member being abrupt and upsetting another was not acceptable.
Location
10.0
The hotel's location was superb, within a short walk of the town center and close to everything I wanted to explore.
Dining
8.0
The dining experience was delightful, with fresh and seasonal products. However, it was a downside that the plates were served cold.
Facilities
9.0
The facilities provided everything I needed during my stay.
Roger
United States,
July
2023
7.8/10
The hotel is superbly located in Liverpool town center, adjacent to the waterfront and within a short walk of the town center. The rooms offer a nice view of the docks but lack a bit of luxury and comfortable beds. The service is exceptional, with attentive and polite staff members. The dining experience, however, could be improved with better options. Overall, a great location with excellent service.
Rooms
7.0
The rooms with a nice view of the docks were a bit disappointing in terms of comfort and luxury.
Service
9.0
The staff provided excellent service with a personal touch and were very attentive and polite.
Location
9.0
The hotel is conveniently located in Liverpool town center, adjacent to the waterfront, making it a perfect spot for exploring the city.
Dining
6.0
The dining experience lacked variety and quality, needing improvement to match the level of service provided.
Facilities
8.0
The hotel offers all necessary facilities for a comfortable stay, but there is room for enhancement in certain areas.
Great location
Uncomfortable beds
W.
United States,
June
2023
7.8/10
The hotel offers a fantastic view of the docks and a great view of the park from rooms with easy access to the Executive lounge. The service was a bit mixed, with one staff member being abrupt, but the promise to escalate the issue was appreciated. The location is excellent, close to Liverpool town center and key attractions, although the slope might be challenging. The dining experience was good with quality ingredients, but cold plates were a letdown. Overall, a clean and comfortable stay with some room for improvement.
Rooms
8.0
I loved the fantastic view of the docks and the great view of the park from my room with easy access to the Executive lounge.
Service
7.0
The service had ups and downs, with one abrupt staff member, but they promised to address the issue. The follow-up was appreciated.
Location
9.0
The hotel's location is excellent, right in Liverpool town center close to key attractions. Just be mindful of the slope from head to feet.
Dining
7.0
The dining experience was good with quality ingredients, but serving on cold plates was disappointing.
Facilities
8.0
The hotel offers various amenities and facilities to enhance the stay.